020 3355 7887 Outside UK: +44 7828 926870 info@softpatrols.com
SOFTPATROL CUSTOMER PORTAL

See Everything. Anytime. Anywhere.

Give your clients instant access to guard activity, patrols, incidents, reports, site coverage and live operational updates — from any device. Your security operation, live in their pocket.

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SoftPatrol Customer Portal live dashboard on mobile
20+ yrs
security software experience
iOS & Android
native client apps
Real-time
web & mobile sync
5 markets
UK · USA · UAE · KSA · Australia

Stop Phoning Security Control

Your clients should never have to call to find out what's happening on their site. SoftPatrol answers every question — instantly.

Is my site protected right now?
Are guards on duty?
Has the patrol been completed?
Has an incident occurred?
What happened overnight?
Are guards where they should be?

How It Works

Live client transparency in three simple steps — no extra work for your team.

1

Connect Your Sites & Guards

Set up sites, checkpoints and guards in minutes. Invite each client to their own secure portal — they only ever see their own sites.

2

Guards Patrol & Report

Officers check in, scan NFC/QR checkpoints, and log incidents with photos from the Guard app — every action is GPS-verified and time-stamped.

3

Clients See It Live

Everything appears instantly in the Customer Portal — on web and mobile. No phone calls, no waiting, no chasing reports.

See It Live →

Total Visibility Over Your Security Operation

Everything your clients need to trust your service — in one live portal, on web and mobile.

Live Security Dashboard

  • Active guards & guards on duty
  • Site status & active shifts
  • Open incidents
  • Recent activity & daily performance
"Know what's happening across every site in real time — without making a single phone call."

Real-Time Guard Tracking

  • Live GPS locations & route history
  • Check-in points
  • Patrol completion
  • Last activity timestamp
Improve accountability, verify attendance, reduce disputes and increase transparency.

Incident Centre

  • Incidents with photos & videos
  • Notes & severity levels
  • Status & resolution tracking
"Receive incident intelligence as it happens."

Patrol Monitoring

  • Completed & missed patrols
  • Patrol checkpoints
  • QR / NFC scans & time stamps
  • Site coverage verification
"Proof your site was protected exactly when promised."

Reporting Hub

  • Daily activity, incident, patrol, attendance & site reports
  • PDF export & email delivery
  • Scheduled reports & historical archive
Every report your clients need, delivered automatically.

Job Request Centre

  • Add extra shifts
  • Request emergency cover
  • Create new assignments
  • Request additional guards
"Need extra coverage? Request it instantly."

Site Intelligence

  • Site-specific activity
  • Guard performance
  • Incident trends
  • Attendance history & compliance
Turn raw activity into insight for every site.

Client Communication Centre

  • Direct messaging
  • Notifications & announcements
  • Task updates
"No more chasing updates."

Secure & Always-On

  • Role-based client access
  • Web & mobile
  • Real-time sync
Enterprise-grade visibility, simple enough for any client.

A Competitive Advantage in Every Tender

When you give clients live transparency, you win and keep contracts. The Customer Portal is built for the organisations that demand proof of service:

Security companiesFacilities managersConstruction firmsRetail chains Logistics operatorsProperty managementCouncilsCorporate clients
SoftPatrol Client app on iPhone and Android

Your Security Operation In Your Pocket

The SoftPatrol Client app puts the full portal on any phone — live dashboard, incidents, reports, guard tracking and instant notifications, wherever your clients are.

  • 📊 Live dashboard & site status
  • 🚨 Incidents with photos & video
  • 📄 Reports on demand
  • 📍 Real-time guard tracking
  • 🔔 Push notifications
Download on theApp Store GET IT ONGoogle Play

Part of the complete SoftPatrol ecosystem: Client App · Guard App · Operator App — working together so everyone sees what they need.

Customer Portal FAQs

What is the SoftPatrol Customer Portal?
A secure web and mobile app that gives your clients real-time visibility of guards on duty, completed patrols, incidents, reports and site coverage — so they can see what's happening without phoning control.
Is there a mobile app?
Yes — the SoftPatrol Client app is on the Apple App Store and Google Play, with live dashboards, incidents, reports, tracking and notifications.
Can clients see live guard tracking and patrols?
Yes — live GPS locations, check-in points, completed and missed patrols, NFC/QR scans and time stamps: verifiable proof a site was protected when promised.
Can clients request extra guards or shifts?
Yes — the Job Request Centre lets clients request additional cover, emergency guards or new assignments instantly.

Give Your Clients Total Transparency

See the Customer Portal live and turn transparency into your biggest competitive advantage.

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