GDPR Policy

Introduction

SoftPatrols uses customer data to process customer requests only for the services customers using from the security software. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We are committed to ensuring that your privacy is protected and are registered with the Information Commissioner’s office (UK) to ensure transparency and GDPR provision compliance. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who are we?

SoftPatrols is the data controller. This means we decide how your personal data is processed and for what purposes.

What Personal Data Do We Collect?

We may collect the following information when you use our services:

• Name, telephone number and email address.
• Booking information including the date & time and location

The purpose of processing your personal data We only use your personal data for the purpose of processing your request for using our services.

Sharing your personal data

Who Do We Share Your Personal & Sensitive Data With

SoftPatrols does not sell or share users’ personal data to third parties for third party direct marketing purposes.

All data that is collected, processed and stored is secure and we do not share it with third parties. Upon lawful request from authorities, we are obliged to assist and share personal data.

How Long Do We Store Your Personal & Sensitive Data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. As required by law, all data is stored for a minimum period of six months from the point of service.

The GDPR has expanded consumers right of access to their data, as well as the removal/deletion of records. There are however some legal limitations placed on us that could limit our ability to comply with your request. These include our licensing authority's requirement that we store 1 year of full booking records or our obligation as a limited company to store accounting (transaction) records for 6 years from the end of the last company financial year they relate to.

Data Protection Officer & What They Do?

You can contact our officer at anytime for enquiries or more information. The officer is responsible for overseeing the security and protection of both personal and sensitive data.

What Happens In The Unlikely Case Of A Data Breach?

If a data breach was to occur the ICO and affected consumers would be notified within 72 hours.

• Regularly reviewing our Data Protection Policies and ensuring appropriate training is provided to employees.
• Training staff on the 'Data Breach Protocol' to ensure everyone knows what to do in the unlikely event of a data breach